Access Control Gate Troubleshooting Tips – Linear System (Unnecessary Service Calls Reduced)

Entry Code Will Not Activate a Relay

  • Confirm an entry code has been assigned
  • Check to see if entry code relay set up was done properly  
  • If the number of incorrect codes entered exceeds the lockout count, the keypad will be locked
  • Make sure keypad is not in lockout mode – wait one minute for lockout to clear and try again
  • If the wrong key is pressed, pressing the (*) key will reset the keypad
  • If anti-passback feature is enabled, the entry code will be unusable until the anti-passback time expires

Remote or Main Keypad Will Not Activate a Relay

  • Confirm an entry code has been assigned
  • Make sure keypad is not in lockout mode – wait one minute for lockout to clear and try again
  • Check for correct keypad wiring
  • Transmitter Will Not Activate a Relay
  • Make sure transmitter has been enrolled in system
  • Check to see if transmitter has been deactivated in the system
  • Confirm transmitter button setting isn’t programmed to ‘no relay’

Residents Telephone Does Not Ring When a Visitor Calls

  • Call resident’s number from a different line/cell phone to determine if telephone is in working order
  • Check to see if the telephone number has been programmed correctly
  • Confirm that the Linear System’s telephone line is working

System Will Not Answer an Incoming Call

  • Confirm that the Linear System’s telephone line is working
  • Make sure the ‘automatic telephone answer’ is not disabled

Remote PBUS Device Does Not Work

  • Check remote device for power
  • Confirm correct remote device address switch setting
  • Assure device is wired correctly

System is Non-Responsive

  • Check equipment such as the intercom or keypad which is normally lit up to see if the lights are on
  • Press buttons on the keypad for an indication of power  
  • Confirm there is power from the transformer and voltage at the power terminal strip